Hiring | Lead Qualification Associate (Customer Service) at Emonovo
We’re Hiring at Emonovo (MENA Leading Ed-tech platform)
#Position: Lead Qualification Associate (Customer Service)
#Salary range: 7,000 EGP + Commission
#Type: Full-time position.
#Location: Hybrid. (1 day from the office and 5 days from home)
#When: Starting on 10 June 2025
About Emonovo
Emonovo (WWW.EMONOVO.COM) is the MENA Ed-Tech platform that supports MENA youth in pursuing their educational journey around the world. With over 2.5 million visits per month and around 1 million social media engagements, Emonovo is leading the way in helping students achieve their academic goals abroad.
Overview
As a Customer Service and Leads Qualification Associate at Emonovo, you will play a crucial role in the student journey. You will be the first point of contact for students who have shown interest in studying abroad. Your primary responsibility will be to receive and filter leads based on the information submitted through our website forms. Your role is to ensure that only the most qualified and serious leads are passed on to our educational counselors, allowing them to focus on in-depth consultations and successful student placements.
Responsibilities
- Lead Reception: Receive and manage all student leads generated through our website.
- Initial Screening: Conduct the first level of lead qualification based on predefined criteria.
- Customer Interaction: Engage with students via phone calls or emails to clarify any initial queries and ensure they meet the necessary criteria.
- Data Management: Accurately log and update student information in our CRM system.
- Coordination: Work closely with educational counselors to hand over qualified leads efficiently.
- Support: Provide excellent customer service by answering general inquiries and guiding students through the initial steps of their application process.
This Role is Ideal For Candidates Who
- Have at least 1 to 2 years experience as Customer Service (or similar rules).
- Having a Very Good English skills at least B1 Level.
- Have excellent communication skills.
- Are detail-oriented and able to manage multiple leads simultaneously.
- Have a strong customer service mindset with the ability to engage with students effectively.
- Are comfortable working with data and CRM systems.
- Are eager to learn and grow within the educational sector.
- Can work efficiently from home with a quiet workspace, stable internet connection, and strong mobile phone signal
Salary and Benefits
- Salary range: Net salary 7,000 EGP + Commission
- Type: Full-time hybrid position based in Talaat Harb Square, Downtown Cairo, with 1 day in-office and 5 days working from home.
- Working Hours: Full-time, 6 days a week, from 10:00 AM to 6:00 PM, Saturday to Thursday. Friday is the only day off.
Why Join Emonovo?
At Emonovo, we believe in empowering our employees with the right tools and training to succeed. You will have the opportunity to work in a dynamic environment where your contributions directly impact the lives of students. Join us in shaping the future of education in the MENA region.
Ready to Apply?
If you are ready to kickstart your career and make a difference, apply now by filling out the application form on our website. We look forward to having you on our team!
Important note:
All applicants will receive feedback on their application status via email. We appreciate your interest in Emonovo and the time you took to apply.
Frequently Asked Questions by Applicants (FAQ)
Can I work from home or part time?
Can I work from home or part-time?
You can work from home 5 days a week as part of our hybrid setup. However, part-time work is not available — the role is full-time only.
You can work from home 5 days a week as part of our hybrid setup. However, part-time work is not available — the role is full-time only.
What is the nature of the job?
You will be responsible for the initial contact with students, ensuring they meet our criteria for studying abroad. The majority of your work will involve receiving and filtering leads from our website, making phone calls to assess eligibility, and answering preliminary inquiries. Once leads are qualified, you will pass them on to our educational counselors for further assistance. Comprehensive training will be provided to help you excel in this role.
What are the working hours?
You will be expected to work full-time, with office hours from 10:00 AM to 6:00 PM, Saturday to Thursday. Friday is the designated day off.
Will I be working individually or as part of a team?
You will be part of a collaborative team environment. While you will have individual responsibilities, teamwork and communication are key components of our work culture.
How does Emonovo support work-life balance?
We encourage a healthy work-life balance by offering flexible working hours, monthly social activities and team-building activities, and monthly meetings with our HR to ensure our employees are motivated and productive.
Will I work using my own phone or laptop?
No, Emonovo will provide you with a phone, a SIM card, and a laptop.
When and how will you hear back from us on your application status?
You will hear back from us through your email and, in some cases, by phone call. We respect everyone and will contact all applicants via email, whether you are qualified for the next stage or not. We appreciate the time you took in the application and are obliged to give you an answer.
How can I evaluate my English proficiency level?
You can evaluate your English proficiency level based on the following categories:
- Beginner (A1):
At this level, you can understand and use very basic expressions to satisfy simple, everyday needs. You can introduce yourself, ask and answer questions about personal details like where you live, people you know, and things you have. However, your conversations may be limited to slow, clear speech and basic topics. - Elementary (A2):
You can understand sentences and commonly used expressions related to topics like shopping, family, and employment. You can communicate in simple and routine tasks, ask for and provide personal information, and handle short social exchanges. However, conversations are still limited to familiar situations. - Pre-Intermediate (B1):
At this stage, you can understand the main points of clear standard input on topics like work, school, or leisure. You can manage most situations that arise while traveling in English-speaking areas and can write simple texts about familiar subjects. Conversations can include descriptions of experiences, events, dreams, and ambitions. - Intermediate (B2):
You can understand the main ideas of complex text on both concrete and abstract topics. You can interact with native speakers with a degree of fluency and spontaneity that makes regular interaction possible without strain for either party. You are able to produce detailed text on a range of subjects and explain your viewpoint on a topical issue. - Upper-Intermediate (C1):
At this level, you can understand a wide range of demanding texts, including implicit meaning. You can express yourself fluently and spontaneously without much obvious searching for expressions. You can use language flexibly and effectively for social, academic, and professional purposes, with clear, well-structured text on complex subjects. - Advanced (C2):
You can understand virtually everything heard or read with ease. You can summarize information from different spoken and written sources, reconstructing arguments in a coherent presentation. You can express yourself very fluently and precisely, differentiating finer shades of meaning even in complex situations.