{"id":13870,"date":"2024-08-28T20:32:09","date_gmt":"2024-08-28T17:32:09","guid":{"rendered":"https:\/\/www.emonovo.com\/?page_id=13870"},"modified":"2025-05-28T18:47:26","modified_gmt":"2025-05-28T15:47:26","slug":"hiring-lead-qualification-associate","status":"publish","type":"page","link":"https:\/\/www.emonovo.com\/en\/hiring-lead-qualification-associate","title":{"rendered":"Hiring | Lead Qualification Associate (Customer Service) at Emonovo"},"content":{"rendered":"

We\u2019re Hiring at Emonovo (MENA Leading Ed-tech platform)<\/span><\/strong><\/h2>\n

#Position:<\/b> Lead Qualification Associate (Customer Service)<\/span><\/p>\n

#Salary range:<\/b> 7,000 EGP + Commission\u00a0\u00a0<\/span><\/p>\n

#Type:<\/b> Full-time position.<\/span><\/p>\n

#Location:<\/b> Hybrid. (1 day from the office and 5 days from home)<\/span><\/p>\n

#When: <\/b>Starting on 10 June 2025<\/p>\n

\"An<\/p>\n

About Emonovo<\/b><\/h2>\n

Emonovo (WWW.EMONOVO.COM<\/a>) is the MENA Ed-Tech platform that supports MENA youth in pursuing their educational journey around the world. With over 2.5 million visits per month and around 1 million social media engagements, Emonovo is leading the way in helping students achieve their academic goals abroad.<\/p>\n

Overview<\/b><\/h2>\n

As a Customer Service and Leads Qualification Associate at Emonovo, you will play a crucial role in the student journey. You will be the first point of contact for students who have shown interest in studying abroad. Your primary responsibility will be to receive and filter leads based on the information submitted through our website forms. Your role is to ensure that only the most qualified and serious leads are passed on to our educational counselors, allowing them to focus on in-depth consultations and successful student placements.<\/p>\n

Responsibilities<\/strong><\/h2>\n
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  • Lead Reception:<\/strong> Receive and manage all student leads generated through our website.<\/li>\n
  • Initial Screening:<\/strong> Conduct the first level of lead qualification based on predefined criteria.<\/li>\n
  • Customer Interaction:<\/strong> Engage with students via phone calls or emails to clarify any initial queries and ensure they meet the necessary criteria.<\/li>\n
  • Data Management:<\/strong> Accurately log and update student information in our CRM system.<\/li>\n
  • Coordination:<\/strong> Work closely with educational counselors to hand over qualified leads efficiently.<\/li>\n
  • Support:<\/strong> Provide excellent customer service by answering general inquiries and guiding students through the initial steps of their application process.<\/li>\n<\/ul>\n

    This Role is Ideal For Candidates Who<\/b><\/h2>\n
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    • Have at least 1 to 2 years experience as Customer Service (or similar rules).<\/li>\n
    • Having a Very Good English skills at least B1 Level.<\/li>\n
    • Have excellent communication skills.<\/li>\n
    • Are detail-oriented and able to manage multiple leads simultaneously.<\/li>\n
    • Have a strong customer service mindset with the ability to engage with students effectively.<\/li>\n
    • Are comfortable working with data and CRM systems.<\/li>\n
    • Are eager to learn and grow within the educational sector.<\/li>\n
    • Can work efficiently from home with a quiet workspace, stable internet connection, and strong mobile phone signal
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      Salary and Benefits<\/b><\/p>\n

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      • Salary range:<\/b> Net salary 7,000 EGP + Commission\u00a0\u00a0<\/span><\/li>\n
      • Type:<\/strong> Full-time hybrid position based in Talaat Harb Square, Downtown Cairo, with 1 day in-office<\/strong>\u00a0 and 5\u00a0days working from home<\/strong>.<\/li>\n
      • Working Hours:<\/strong> Full-time, 6 days a week, from 10:00 AM to 6:00 PM, Saturday to Thursday. Friday is the only day off.<\/li>\n<\/ul>\n

        Why Join Emonovo?<\/strong><\/p>\n

        At Emonovo, we believe in empowering our employees with the right tools and training to succeed. You will have the opportunity to work in a dynamic environment where your contributions directly impact the lives of students. Join us in shaping the future of education in the MENA region.<\/p>\n

        Ready to Apply?<\/strong><\/p>\n

        If you are ready to kickstart your career and make a difference, apply now by filling out the application form on our website. We look forward to having you on our team!<\/p>\n

        Important note:<\/b>\n\nAll applicants will receive feedback on their application status via email. We appreciate your interest in Emonovo and the time you took to apply.\n<\/span><\/pre>\n
        Frequently Asked Questions by Applicants (FAQ)<\/span><\/h2>\n
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